MEASURABLE IMPACT

STRATEGY THAT DELIVERS

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IMPACT STORIES

Across recent executive coaching engagements:

of the surveyed stakeholders reported improvement in leaders' listening, curiosity, and communication effectiveness.

observed stronger empowerment and delegation, with leaders creating greater ownership and accountability across their teams.

Leaders demonstrated significant gains in composure under pressure, strategic thinking, and leadership presence, helping reduce organizational bottlenecks and increase team capability.

Teams reported improvements in accountability, direct communication, role clarity, and independent decision-making.

90%+

100%

  • "Working with Upsurge has been a pleasant experience. Instead of duplicating the same product for each customer, the team worked hard to provide what our agency needed. They are easy to work with and very responsive to our needs. We are excited about our partnership with them and look forward to all that we can accomplish with their support.”

    — Carmen Landy, CEO Helping Hands of Aiken, SC

  • "The entire training was a great learning experience. When we fulfill our daily tasks, we have a tendency to forget about basic principles that should rule and guide our decision making, actions taken and at the end day, results accomplished. We have a tendency to assume or jump to conclusions without considering all the facts, peoples’ emotions and surrounding environment. Even though often we know how to act and what strategy to take, we cut the corners just to get things done and out of our way. The truth is, all we need to do is focus on basics: teamwork, cooperation, listening to others, and finally honesty when dealing with friends and coworkers. This training is a building block or a foundation that we can build on going forward."

    — Workshop Participant, DESTACO Wheeling, IL

  • "I’ve had the opportunity to hire and work with Nicole DeFalco several times over the years, including having her design and facilitate some of my private executive roundtable immersive experiences. She’s incredible at what she does. The experiences she’s designed have led to some phenomenal conversations, incredible engagement, and, more importantly, impact that sticks with people long after they leave the room. She has this unique ability to blend neuroscience, storytelling, learning, and playfulness in a way that feels incredibly human. She’s also done this work with some globally recognized organizations throughout her career."

    — Michael Stamatinos, Founder at Advancing Healthcare Innovation Consortium and Managing Partner at Omorfi, Inc.

FEATURED CASE STUDY

PROMISE TO PERFORM INDUSTRIES, INC.

Industrial Manufacturing

Building the Leadership Capacity for the Next Chapter of Growth

A New Chapter Required More Than a New Plan

Promise to Perform Industries, Inc. (PtP) had achieved much of what its strategic plan set out to do in the first five years after a management buyout. As that plan approached completion, the company faced a more consequential question: Did it have the leadership capacity and shared direction needed for its next stage of growth?

The work began when CEO Jeff Brazwell engaged Upsurge Advisors founder Nicole DeFalco to coach one of its senior leaders. When the Leadership Versatility Index 360 revealed insights with implications beyond one individual, Jeff recognized an opportunity to strengthen the leadership system as a whole.

That willingness to look honestly at how the team was leading opened the door to the company’s next challenge: defining where the business would go next and how its leaders would take it there.

He expanded the process to the full senior leadership team. Each leader completed the LVI 360 and received an individual debrief before the team came together to examine its collective strengths, blind spots, and opportunities to lead more effectively together.

That willingness to look honestly at how the team was leading opened the door to the company’s next challenge: defining where the business would go next and how its leaders would take it there.

A New Chapter Required More Than a New Plan

Promise to Perform Industries, Inc. (PtP) had achieved much of what its strategic plan set out to do in the first five years after a management buyout. As that plan approached completion, the company faced a more consequential question: Did it have the leadership capacity and shared direction needed for its next stage of growth?

The work began when CEO Jeff Brazwell engaged Upsurge Advisors founder Nicole DeFalco to coach one of its senior leaders. When the Leadership Versatility Index 360 revealed insights with implications beyond one individual, Jeff recognized an opportunity to strengthen the leadership system as a whole.

He expanded the process to the full senior leadership team. Each leader completed the LVI 360 and received an individual debrief before the team came together to examine its collective strengths, blind spots, and opportunities to lead more effectively together.

“Nicole helped us connect how we lead with where we want to take the business in the coming years. We now have clearer strategic priorities, stronger leadership capacity, and broader ownership of execution across the organization. That puts us in a much better position to turn strategy into growth.”

Jeff Brazwell
CEO, Promise to Perform Industries, Inc.

CASE STUDY CONTINUED…

Impact Across the Organization

The commitment has continued beyond the planning process. What began as one coaching engagement has expanded to other members of the senior leadership team, with additional executive coaching planned for the coming year. Together, these engagements are strengthening the leadership capacity required to bring the strategy to life.

Leaders are creating more space for others to contribute, decide, and take ownership.

More decisions are being resolved closer to where the work happens, reducing dependence on senior problem-solvers.

Pulse feedback shows meaningful gains in listening, strategic thinking, composure, and the ability to bring others along.

The organization is building a stronger leadership bench to carry the strategy forward.

PtP did not treat executive development and strategic planning as separate initiatives. Its leaders connected them, building the shared direction and leadership capacity required to turn strategy into growth.